We put the “person” in personalize

The population health partner you've been looking for.

Description

Pack Health is an evidence-based patient engagement platform that changes health behaviors to close gaps in care and improve outcomes. The high-touch engagement model is proven to increase care access, improve patient centricity, and reduce costs. Pack Health comprehensively addresses chronic conditions, comorbidities, social determinants, and barriers to drive results across industries, including life sciences, health systems, health plans, and research. Pack Health was acquired by Quest Diagnostics in 2022.

Quest Diagnostics is a leading provider of diagnostic information services based in the United States. The company was founded in 1967 as Metropolitan Pathology Laboratory, Inc., and it changed its name to Quest Diagnostics in 1996. Its headquarters are located in Secaucus, New Jersey. Quest Diagnostics offers a wide range of products and services, primarily focusing on diagnostic testing. The company offers clinical testing services, including blood tests, urine tests, and genetic testing. Additionally, Quest Diagnostics provides drug testing, behavioral health testing, and infectious disease testing. The company also offers clinical trials testing and risk assessment services. On a global scale, Quest Diagnostics operates through a network of laboratories, patient service centers, and other facilities. Quest Diagnostics has a strong market position and is one of the largest diagnostic information services companies globally.

ROI/VOI

38% average reduction in 30-day hospital readmissions among clients
54% of members improved medical adherence
5:1 ROI shown from healthcare cost savings

Services

Pack Health Program

Pack Health offers digital health coaching to improve outcomes across more than 25 chronic conditions. The approach extends support to people with chronic conditions who understand what they should be doing to manage their health, but who can’t be successful on their own, often due to inherent barriers. Pack Health is designed to move the needle on the metrics that directly affect your bottom line through personalized, one-on-one, evidence-based support on a HIPAA-secure digital coaching platform. Pack Health serves as a complement to clinical care provision, supporting individuals and driving behavior change at home, where the majority of health management truly occurs.

Pack Health Coaching

With each individual we engage, Pack Health addresses chronic conditions, behavioral health, and social determinants of health. Through a weekly cadence of goal-setting, our Health Advisors learn about the individual’s motivators and barriers. The relationship-based coaching and goal-centered approach enhances member self-efficacy resulting in improvements in key clinical indicators, such as blood glucose, and behavioral factors, such as diet, exercise and medication adherence.

Pack Health available programs

CARDIOMETABOLIC: Type 2 Diabetes, Diabetes Prevention, Weight Management, Cardiovascular Health, Hypertension, Congestive Heart Failure, Atrial Fibrillation
AUTOIMMUNE: Rheumatoid Arthritis, Multiple Sclerosis, Crohns & Colitis, IBS/IBD, Psoriasis, Psoriatic Arthritis
RESPIRATORY: Asthma, Chronic Obstructive Pulmonary Disease
ONCOLOGY: Tumor-agnostic, Breast Cancer, Multiple Myeloma, CLL, Prostate, Symptom Management, Survivorship
OTHER: Chronic Musculoskeletal Pain, Chronic Pain with Prescribed Opioid, Depression, Behavioral Health, Chronic Kidney Disease, 30 Day Readmission Reduction